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1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”).

A. Information You Provide directly

  • Contact Details: Name, email address, phone number, and physical billing/service address when you fill out a quote request, contact form, or service scheduling form.
  • Service Details: Information regarding your property, electrical needs, project scope, or service requests.
  • Payment Information: Credit card details or bank account information processed securely through third-party payment gateways (we do not store full payment card details on our servers).

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical data using cookies, web beacons, and similar technologies:

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
  • Device Data: Device type and unique identifiers.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Providing, operating, and maintaining our electrical services and website.
  • Scheduling appointments, conducting site evaluations, and providing estimates or invoices.
  • Communicating with you regarding your service requests, inquiries, or customer support needs.
  • Sending administrative notices, updates, security alerts, and promotional communications (where permitted by law).
  • Improving website performance, user experience, and service offerings.
  • Complying with legal obligations, licensing requirements, and enforcing our terms of service.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors, contractors, payment processors, or software providers who assist in operating our website and running our business (e.g., dispatching software, web hosting).
  • Legal Requirements: If required by law, court order, subpoena, or governmental regulation.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Protection & Safety: To protect the rights, property, safety, or security of Twin Line Electric, our customers, or the public.

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to analyze web traffic and enhance site functionality. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable cookies, some features of the Site may not function properly.

5. Text Messaging / SMS Policy

If you opt-in to receive SMS notifications or updates from Twin Line Electric (e.g., appointment reminders or technician dispatch alerts):

  • Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes.
  • Message and data rates may apply.
  • You can opt out at any time by replying “STOP” to any message.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Deletion: Request that we erase your personal data, subject to legal or record-retention requirements.
  • Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any email.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Twin Line Electric at: